Returns & exchanges

You may return a product within 14 days of receipt. Items must be unused, in original condition with original packaging and labelling. Initial and return shipping & handling charges are not refunded unless the original item was faulty. If you are wanting to exchange the item please notify us as soon as possible so we can reserve the appropriate replacement for you.
Shipping costs and any applicable duties & taxes for the return to Emma Hayes are the responsibility of the customer.  Please adequately package, track with signature required, and insure your parcel. We do not accept responsibility for any packages we do not ship ourselves.

We will notify you once the product has been received. Please allow up to five working days for a replacement to be shipped or refund to be processed. Refunds processed to credit cards will be calculated on the day the refund is processed. Emma Hayes takes no responsibility for any difference between the refund rate and the initial purchase rate due to changes in the exchange rate or credit card company charges. The return delivery address is: Emma Hayes, 68 Cameron St, Onehunga, Auckland City, New Zealand.